Mock Beroth Tire & Automotive

Nathan Borne a year ago

I came here after visiting another shop that couldn’t solve my wheel vibration problem. It was communicated to me that they were getting unusual readings from their wheel balance machine and offered to remove the tire from the wheel to dig in and see what was causing the issue. After that, a technician road tested the car to verify that it drove smoothly. All of this for a little over an hour to diagnose a wheel and less than $30. I don’t know that I have experienced customer service like this before and applaud these guys. Any other shop would have put additional weights on the wheel, and then called it a day, and sent me on my way unhappy. The guys at Mock tire actually dug in to truly diagnose and solve the issue, and verified that my car was problem free. I can’t recommend them enough. This level of service is hard to find these days.

Kaecy Corbin a year ago

The shop technicians are absolutely top notch and they do a great job. The service advisors up front are a real issue, though. Trying to get them to do what you want is like arguing a case before the Supreme Court of Auto Repair. They know everything and are never wrong, even when they are. Twice now I had to sing and dance for them to get them to do what I wanted. The first time I was proven right, but this second time I'm having to take my business elsewhere as they flat out refuse to sell me what my car calls for and what I want.

Paul Brown 3 years ago

I'm a longtime customer, having learned over the years that I can depend on this shop. While in for two new tires, I asked for a check of the front wheel drive axles to see if they were the cause of a serious vibration. A foreign car specialist mechanic hadn't thought of this possibility when I reported my Volvo's problem. Meanwhile, I'd determined it was related to road speed and throttle load, not engine speed or gear selection. This narrowed it down to final drive or balancing. A Mock technician quickly discovered one nearly seized axle joint and play in the other axle. I asked for the axles to be replaced. The vibration was gone, and my car now runs perfectly. I appreciated the Mock staff's willingness to listen to me and allow me to collaborate in figuring out what was wrong. I highly recommend Mock Tire at Stratford.

Jordan Burleson 5 years ago

If you need your 🚗 car serviced, an oil change, or especially if you need 🚘 tires for your car look no further than any Mock tire location including this one. The staff go above and beyond to deliver customer service, quality care, and fair pricing. They will always do what's best for you and your situation. They also have ♿ handicap accessible parking, seating inside, and a restroom.

Paul Brown Edited 4 years ago

This is a truly outstanding shop I've been going to for many years with a variety of cars, travel trailers and cargo trailers from antique to modern. I have never been misled, talked into things I didn't need, or given anything but skilled quality service. The technicians are good problem solvers, not simply screen readers. The service writers are knowledgeable technicians themselves. Mock has helped me with custom seat belt installation, electrical, computer, fuel and engine management problems, tricky wheel balancing jobs, brake service -- and regular maintenance and tires. I trust these folks because they've earned my trust.